If your Toshiba laptop is crashing frequently and your antivirus software can't discover or remove a dangerous virus, you can reset the laptop. Resetting the Toshiba laptop to factory settings removes current data, so make sure you back up your data. The factory software recovery image is stored in a hidden area of the hard disk drive on most Toshiba laptops, so you can use the image to restore the device to factory defaults.
Click the Windows Start button and click the "Shut Down" button to shut down the laptop.
Disconnect all peripherals, including the mouse, keyboard and monitor, and plug in the AC adapter.
Turn on the computer and immediately hold the "0" (zero) key on the number pad until the recovery warning screen appears.
Select the correct operating system, if the recovery process allows you to select one.
Click "Yes" to confirm the action when Toshiba warns you that the recovery will delete and rewrite all the data on your laptop.
Select "Recovery of Factory Software" in the Toshiba Recovery Wizard screen and follow the instructions on your screen to reset the laptop. You will have to reboot the system several times.
- Information in this article applies to Toshiba laptops. It may vary slightly or significantly with other products.
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