If your iPod Touch becomes unresponsive, displaying only a blank white screen -- nicknamed the white screen of death -- you have three options to get it running again. First, you should try simply restarting the iPod. If this doesn't work, resetting it may solve the problem. Your last option is to restore its settings. Restoring settigns essentially wipes the iPod Touch clean and returns it to the same settings it had when you first opened the box. If you did a backup, you can usually get back all of your data. If not, you will have to reinstall your apps and music, however, photos, email and other personal items will be lost.
Restart the iPod
Press and hold the "Sleep/Wake" button for several seconds until the red "Slide to Power Off" slider appears on the screen. This is the button on the top edge of the device.
Drag the slider to the right and wait for the iPod to turn off.
Press and hold the "Sleep/Wake" button until the Apple logo appears on the screen. Wait a few seconds for the device to restart.
Reset the iPod
Press and hold the "Sleep/Wake" button and the "Home" button at the same time until the Apple logo appears.
Release both buttons.
Wait several seconds for the lock screen to appear as normal.
Restore the iPod
Download and install iTunes to your computer if you don't have it already (link provided in Resources).
Connect the iPod Touch to your computer using the USB cable it came with.
Wait a few seconds for iTunes to detect the device. It may identify the problem and offer you steps to resolve it. If not, select the iPod Touch in the Devices section of the left menu and then click the "Summary" tab.
Click the "Restore" button. A dialog box opens. Click "Restore and Update." Wait several minutes for iTunes to restore the device to its factory settings.
Drag the "Slide to Set Up" slider on the iPod Touch. Follow the onscreen instructions to select your default language and enter your Apple ID.
Select "Set Up as a New iPod Touch" if you have never backed up your device in the past. Select "Restore from iCloud Backup" if you have data backed up to iCloud, or "Restore from iTunes Backup" if you have backed it up using iTunes.
Select the backup you want to use. You will be offered the last three most recent backups to choose from.
Navigate to the App Store or iTunes store on the iPod Touch and select any apps, music or movies you purchased in the past that are no longer on the device. You can download these again at no cost.
- If you never did a backup before, once you get your device working again, a backup would be a good idea. Select the "Settings" icon, then "iCloud." Backup options are displayed after you activate iCloud.
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